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AmantranWedding websites

Legal

Refund Policy

The refund policy for Amantran wedding website packages.

Details shown in brackets are still to be confirmed by the studio and will be completed here.

Last Updated: 10 September 2026

This Refund, Cancellation & Rescheduling Policy ("Refund Policy") explains the circumstances under which customers may cancel Services, request refunds, reschedule or transfer a Wedding Website Project, and modify or upgrade/downgrade their selected Package.

This Refund Policy forms part of the Terms of Service of [COMPANY LEGAL NAME] ("Company", "we", "us", or "our").

By purchasing or using our Services, you acknowledge and agree to this Refund Policy.

Nothing in this Refund Policy is intended to exclude or restrict any consumer right, statutory right, or remedy that cannot lawfully be excluded or restricted under applicable law.

This Refund Policy applies to Services including:

  • Wedding website design.
  • Website development.
  • Website customization.
  • Website deployment.
  • Hosting.
  • Domain-related Services.
  • Website maintenance.
  • Additional revisions.
  • Custom development.
  • Package upgrades and downgrades.
  • Related Services purchased from the Company.

The specific commercial terms applicable to a Project may also be stated in the Customer's quotation, proposal, invoice, order confirmation, or Project-specific agreement.

Where a specific written agreement contains different refund terms, those terms will apply to the extent of the difference.

The Company generally requires a fixed advance payment before commencing a Project.

The advance may be between 45% and 50% of the total Project value, depending on the Package, Project requirements, customization, commercial arrangement, or quotation.

The exact advance percentage and amount applicable to the Customer will be stated in the relevant quotation or order confirmation.

The remaining balance will generally become payable upon final approval of the Wedding Website and before production deployment.

Where the Company and Customer agree to a different payment schedule in writing, that schedule will apply.

For the purposes of this Refund Policy, a Project will be considered to have started at the earliest occurrence of any of the following:

  • Design work begins.
  • Development work begins.
  • Customer Content is processed, prepared, or imported for the Project.
  • Domain registration or configuration is initiated for the Project.
  • Hosting or infrastructure is provisioned specifically for the Project.
  • Other material Project-specific work begins.

Once a Project has started, cancellation will be subject to the refund calculation described below.

If the Customer requests cancellation before the Project has started, the Company may issue a refund after deducting:

  • Payment-gateway or transaction charges;
  • Any third-party costs already incurred;
  • Any other costs that cannot reasonably be recovered.

Refunds in such circumstances will be reviewed on a case-by-case basis.

A refund is not automatically guaranteed solely because the Project has not yet started.

Once Project work has started, refunds will generally be calculated using the following approach:

Refund Amount = Amount Paid − Proportionate Value of Services Already Performed − Applicable Non-Recoverable Costs − Applicable Payment/Transaction Charges − Amounts Otherwise Due by the Customer

The Company will determine the proportionate value of Services already performed based on the scope and stage of the Project.

The calculation is based on the value of Services performed, not on the Company's internal employee salaries, hourly costs, profit margins, or other internal accounting information.

Examples of completed Services may include:

  • Design work.
  • Development work.
  • Content preparation.
  • Website configuration.
  • Domain configuration.
  • Hosting setup.
  • Customization.
  • Feature implementation.
  • Testing.
  • Deployment preparation.
  • Other Project-specific work.

The resulting refund amount may therefore be less than the amount originally paid by the Customer.

The advance payment should not automatically be interpreted as a fully refundable deposit.

Once work has commenced, the advance will be applied against the value of Services performed and applicable costs in accordance with the refund calculation above.

If the value of Services performed and applicable deductions exceeds the amount already paid, the Customer may be required to pay the outstanding amount attributable to work already performed.

If the Customer cancels after receiving the first design or website preview, the cancellation will be treated as a Customer-initiated cancellation.

A refund will not be provided merely because:

  • The Customer changes their mind.
  • The Customer no longer likes the selected design.
  • The Customer decides to use another provider.
  • The Customer's personal circumstances change.
  • The Customer decides not to hold the wedding.
  • The Customer expected a different visual result where the agreed scope was otherwise delivered.

However, the normal refund calculation may still apply where a refund is otherwise due.

If the Company has materially failed to deliver the Services that were expressly agreed in the applicable Package or Project agreement, the Customer may request a review under Section 12 of this Policy.

Once the Customer has approved the final Wedding Website and the website is ready for production deployment, cancellation requests will generally not result in a full refund.

Where the Company has materially failed to deliver an agreed Service, the Customer may request a review under the defect and service-failure provisions of this Policy.

Otherwise, the normal Customer cancellation calculation will apply where a refund is otherwise available.

Once the Wedding Website has been deployed to the Production URL following Customer approval, payments relating to completed Services are generally non-refundable.

This does not prevent a Customer from requesting correction of defects or exercising any statutory rights available under applicable law.

Where a material defect attributable to the Company cannot reasonably be corrected, the Company may provide an appropriate partial or full refund depending on the affected Services and circumstances.

The Customer is responsible for providing the Content, approvals, information, decisions, and responses necessary to complete the Project.

If the Company does not receive the information, Content, approval, or response required from the Customer for 15 consecutive days, the Project may be placed On Hold.

The Company may notify the Customer that the Project has been placed on hold.

If the Customer remains inactive for 30 consecutive days, the Project may be treated as Abandoned.

When a Project is treated as Abandoned:

  • No automatic refund will be issued.
  • The Company may stop active development.
  • The Company may discontinue active communication relating to the Project.
  • The Project will no longer be treated as an active development engagement.
  • Any applicable unpaid amounts relating to Services already performed remain payable.

The Company may retain Project files and Content for up to 12 months from the date the Project is treated as Abandoned.

After the 12-month retention period, the Company may permanently delete Project files, Customer Content, staging environments, backups, and other Project-related materials, subject to applicable legal or contractual retention requirements.

Customers should maintain their own copies of original photographs, videos, documents, and other important Content.

A Customer may request reactivation of an Abandoned Project during the applicable retention period.

Reactivation is not guaranteed.

The Company may evaluate:

  • Availability of the original design/development resources.
  • Availability of the original technology or third-party services.
  • Changes in the Company's Packages.
  • Changes in hosting infrastructure.
  • Changes in domain or technical requirements.
  • Changes requested by the Customer.
  • Time elapsed since the Project was abandoned.

Reactivation may be subject to:

  • A reactivation fee.
  • Additional development charges.
  • Additional revision charges.
  • Updated Package pricing.
  • New third-party costs.
  • A revised delivery timeline.

Any applicable reactivation charges will be communicated to the Customer before work resumes.

The Company will make reasonable efforts to meet the delivery timeline communicated to the Customer.

Delivery timelines may depend on:

  • Customer Content.
  • Customer approvals.
  • Revision requests.
  • Third-party services.
  • Domain availability.
  • Hosting infrastructure.
  • Technical dependencies.
  • Other factors outside the Company's reasonable control.

If the Company is solely responsible for a delay and the Wedding Website remains undelivered for more than 15 days beyond the committed delivery date, the Customer may request cancellation.

Where cancellation is accepted under this provision, the Customer may choose between:

  1. Continuing with the Project under a revised delivery timeline; or
  2. Cancelling the Project and receiving an applicable refund for the undelivered portion of the Services.

Any refund will account for Services already performed and applicable non-recoverable costs.

Delays caused primarily by the Customer do not constitute Company-caused delivery delays.

Examples include:

  • Late Content submission.
  • Missing information.
  • Delayed approvals.
  • Repeated changes.
  • Customer unavailability.
  • Delayed domain authorization.
  • Delayed payment.

Similarly, delays caused by third-party providers do not constitute Company-caused delivery delays.

Examples include:

  • Domain registrars.
  • Hosting providers.
  • Cloud infrastructure.
  • Payment gateways.
  • External APIs.
  • Map services.
  • Social-media platforms.
  • Video platforms.
  • DNS providers.

No refund will be automatically due solely because of such delays.

If a Customer identifies a genuine technical defect in the delivered Wedding Website, the Customer should report it to the Company through the designated support channel.

The Company will first make reasonable efforts to diagnose and correct the defect.

Where the issue is attributable to the Company's Services, the Company will generally attempt to correct it without additional charge where it falls within the agreed scope.

If:

  1. The defect is material;
  2. The defect is attributable to the Company;
  3. The Company has been given a reasonable opportunity to correct it; and
  4. The defect cannot reasonably be corrected,

the Customer may request an appropriate refund.

The amount of any refund will depend on the nature and extent of the affected Services.

The Company is not responsible for refunding Services solely because a third-party service experiences an outage, change, restriction, discontinuation, incompatibility, or other technical problem.

This may include issues involving:

  • Domain registrars.
  • Hosting providers.
  • DNS providers.
  • Payment gateways.
  • Google Maps or similar map services.
  • YouTube or similar video platforms.
  • Instagram or other social-media platforms.
  • External APIs.
  • Cloud infrastructure.
  • CDN providers.
  • Third-party plugins or libraries.

Where reasonably possible, the Company may attempt to provide an alternative solution or workaround.

Any refund relating to a third-party service will be considered only where the Company is otherwise legally or contractually responsible for that refund.

The Company will generally not be responsible for refunds resulting from issues caused by:

  • Customer modifications.
  • Unauthorized access.
  • Customer-provided malicious or corrupted files.
  • Incorrect domain configuration performed by the Customer or another provider.
  • Changes made by the Customer or third parties.
  • Unsupported browser or device environments.
  • Customer's internet connection.
  • Customer's own hosting or infrastructure where hosting is not provided by the Company.

If a wedding is postponed after the Customer has purchased the Services, the Customer may request that the Project be transferred or adapted to the new wedding date.

Depending on the stage of the Project, the Company may offer one or more of the following:

  • Transfer of the Project to the new date.
  • Modification of event information.
  • Continued hosting until the applicable service period expires.
  • Additional revision work.
  • Additional development work.

Additional charges may apply where the postponement requires work outside the original Package scope.

If the Customer instead wishes to cancel the Project, the normal cancellation and refund provisions of this Policy will apply.

Postponement does not automatically create a right to a full refund.

If the Customer's wedding is cancelled, this does not create a special entitlement to a refund.

The Customer may request cancellation of the Services, but the request will be evaluated under the normal cancellation provisions of this Policy.

Services already performed and applicable costs may therefore be deducted from any refund.

Customers may request an upgrade to a higher-value Package.

Where an upgrade is accepted:

  • Amounts already paid may generally be credited toward the upgraded Package.
  • The Company may deduct the proportionate value of Services already performed.
  • Additional Services may be charged.
  • Additional third-party costs may apply.
  • The Customer must pay the applicable balance before the additional Services are provided.

The exact upgrade calculation will be communicated before the upgrade is confirmed.

Customers may request a downgrade to a lower-value Package.

A downgrade is not automatically guaranteed once development has commenced.

If a downgrade is approved, the refund or credit calculation may be based on:

Amount Paid − Proportionate Value of Services Already Performed − Applicable Add-ons − Applicable Non-Recoverable Costs − Applicable Transaction Charges

The resulting amount may be refunded or credited toward other applicable Services, depending on the circumstances.

Each Package includes four (4) revision rounds, unless the applicable quotation or Package expressly states otherwise.

A revision round means one consolidated set of Customer-requested changes submitted together for implementation.

After the four included revision rounds have been used, additional revisions are chargeable.

Additional revision charges will depend on:

  • Complexity.
  • Estimated development/design effort.
  • Number and type of changes.
  • Technical requirements.
  • Whether the request constitutes a new feature or redesign.

The Company will provide the applicable price or quotation before commencing chargeable additional work.

The Customer's approval and, where applicable, payment will be required before such additional work begins.

A request may be treated as additional chargeable work where it involves:

  • New functionality.
  • New integrations.
  • Major redesign.
  • New pages beyond the agreed scope.
  • New animations or interactions.
  • New third-party services.
  • Custom development.
  • Structural changes.
  • Significant changes to an already-approved design.
  • Work requiring substantial modification of the underlying website.

The Company will inform the Customer where a request falls outside the included Package scope.

Promotional, discounted, early-bird, bundled, customized, negotiated, or specially priced Services may be subject to specific refund conditions communicated at the time of purchase.

Where such conditions are expressly stated in the applicable offer, quotation, or order confirmation, those conditions will apply.

No promotional offer will remove mandatory rights available under applicable law.

Where a domain is purchased for the Customer, the Company may incur third-party registration costs.

If those costs are refundable by the applicable registrar, the recoverable amount may be included in the Customer's refund.

Where a domain registration cost is not recoverable from the third-party provider, it may be deducted from any refund due to the Customer.

Domain ownership and registration rights remain subject to the domain registrar's policies and the applicable arrangement described in the Customer's Package or agreement.

Where hosting has already been provisioned specifically for the Customer, the Company may deduct applicable non-recoverable hosting costs from any refund.

Where a hosting charge is recoverable from the third-party provider, the recoverable amount may be included in the refund.

No refund is automatically due for a period of hosting already consumed by the Customer.

Other third-party costs may include:

  • Premium assets.
  • Fonts.
  • Plugins.
  • APIs.
  • Software licenses.
  • Infrastructure.
  • Storage.
  • Media services.
  • Domain services.
  • Hosting services.

Where such costs are recoverable, the Company may pass the recovered amount to the Customer.

Where such costs are non-recoverable, they may be deducted from any applicable refund.

Payment-gateway, transaction, convenience, processing, or similar charges may be deducted from a refund where those charges are non-recoverable by the Company.

The Company will not deduct such charges where applicable law requires otherwise.

Once a refund has been approved, the Company will generally initiate the refund within 7–14 business days.

The actual time for the refunded amount to appear in the Customer's account may depend on:

  • Payment gateway.
  • Bank.
  • Card issuer.
  • Payment method.
  • Other financial intermediaries.

The Company does not control the processing time of external financial institutions.

Approved refunds will generally be issued to the original payment method used for the transaction.

Where refunding the original payment method is technically impossible, the Company may request alternative payment details or use another reasonable method permitted by applicable law.

Refunds will not ordinarily be paid in cash.

A Customer may not recover the same amount more than once through:

  • A refund.
  • A chargeback.
  • A payment dispute.
  • A replacement Service.
  • A credit.
  • Any other compensation mechanism.

Where a Customer receives a refund from the Company and subsequently receives an additional reversal or chargeback from a payment provider for the same transaction, the Company may seek recovery of the duplicated amount to the extent permitted by law.

Customers are encouraged to contact the Company before initiating a chargeback or payment dispute so that the Company has a reasonable opportunity to investigate and resolve the issue.

The Company will make reasonable efforts to resolve legitimate billing or refund concerns.

Nothing in this section prevents a Customer from exercising any statutory, regulatory, consumer, or payment-related right available under applicable law.

If Services are suspended or terminated because of a material breach by the Customer, including:

  • Fraudulent activity.
  • Unlawful activity.
  • Intellectual-property infringement.
  • Abusive conduct.
  • Security abuse.
  • Repeated non-payment.
  • Malicious activity.
  • Submission of prohibited Content.

a refund will not be automatically available.

The Company may, at its discretion and subject to applicable law, refund amounts attributable to Services not performed after deducting:

  • Services already performed.
  • Applicable third-party costs.
  • Transaction charges.
  • Amounts owed by the Customer.
  • Other applicable costs.

If the Company terminates a Project for reasons other than Customer breach, legal requirements, security concerns, or circumstances outside the Company's reasonable control, the Company will make reasonable efforts to provide an appropriate remedy.

Depending on the circumstances, this may include:

  • Continued delivery.
  • Transfer to another service arrangement.
  • Partial refund.
  • Full refund for undelivered Services.

The appropriate remedy will depend on the stage of the Project, Services already performed, third-party costs, and applicable law.

No refund or compensation will automatically be due solely because the Company cannot perform or is delayed due to circumstances beyond its reasonable control.

Such circumstances may include:

  • Natural disasters.
  • War.
  • Government action.
  • Major internet outages.
  • Telecommunications failures.
  • Cloud infrastructure failures.
  • Major hosting outages.
  • Cybersecurity incidents.
  • Widespread technical failures.
  • Other circumstances beyond the Company's reasonable control.

The Company will make reasonable efforts to resume Services when circumstances permit.

Refund requests should be submitted through:

Email: studio@weddings.engine.demo

The request should include:

  • Customer name.
  • Order or invoice number, if available.
  • Website/Project details.
  • Date of purchase.
  • Reason for cancellation/refund request.
  • Relevant supporting information.

The Company may request additional information reasonably necessary to evaluate the request.

Refund requests will generally be reviewed as follows:

The Customer submits the refund or cancellation request.

The Company reviews:

  • Payment history.
  • Project stage.
  • Services completed.
  • Customer approvals.
  • Revision history.
  • Third-party costs.
  • Hosting/domain status.
  • Applicable Package terms.
  • Reasons for cancellation.

Where applicable, the Company calculates the refund using the methodology described in this Policy.

The Company communicates the refund decision and applicable amount to the Customer.

Approved refunds are processed through the applicable payment channel, generally within 7–14 business days.

If a Customer disagrees with a refund decision or calculation, the Customer may request a review by contacting:

Refund / Customer Support: studio@weddings.engine.demo

If the matter remains unresolved, the Customer may escalate the matter to:

Designated Grievance Contact: [NAME/DESIGNATION]
Email: studio@weddings.engine.demo
Address: [BUSINESS ADDRESS]

The Company will review the matter and provide a response within a reasonable period and in accordance with applicable legal requirements.

Nothing in this process limits any legal remedy available to the Customer.

Nothing in this Refund Policy is intended to:

  • Exclude mandatory consumer rights.
  • Restrict statutory remedies.
  • Prevent a lawful complaint.
  • Waive rights that cannot legally be waived.
  • Override mandatory provisions of applicable Indian law.

Where applicable law provides a Customer with a right to a refund, cancellation, replacement, compensation, or other remedy that conflicts with this Policy, the applicable law will prevail.

This Refund Policy should be read together with the Company's Terms of Service and Privacy Policy.

The Terms of Service govern the broader relationship between the Company and Customer, while this Refund Policy specifically addresses cancellation, refunds, rescheduling, package changes, and related financial matters.

The Company may update this Refund Policy from time to time to reflect:

  • Changes to our Packages.
  • Changes to our Services.
  • Changes to our commercial practices.
  • Changes to payment systems.
  • Changes to applicable laws or regulations.

The updated version will be published on the Company's website with a revised "Last Updated" date.

Changes will not retrospectively alter refund rights that have already accrued under a confirmed transaction, except where required by law.

For questions regarding refunds, cancellations, rescheduling, upgrades, downgrades, or this Policy, please contact:

[COMPANY LEGAL NAME]

Brand: Amantran
Email: studio@weddings.engine.demo
Phone: [PHONE NUMBER]
Address: [REGISTERED BUSINESS ADDRESS]
Website: https://weddings.engine.demo

Effective Date: [DATE]

Last Updated: 10 September 2026

Questions about this policy? Email the studio.

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